HGS (listed on BSE & NSE), a leading provider of solutions in digital experience, applied AI business process management (BPM), and digital media services, launched a world class Customer Experience (CX) hub in Cape Town last week. This milestone event highlighted how HGS is reshaping customer experience through digital innovation, impact sourcing, and a customer-first approach, reinforcing South Africa’s position as a premier CX destination.
The launch event brought together industry leaders, government officials, and global brand representatives to explore the transformational potential of South Africa’s CX market. With this expansion, HGS is committed to helping businesses reduce costs, increase customer satisfaction, and unlock new growth opportunities through best-in-class service delivery.
The event was designed to offer attendees a firsthand look at HGS’s digital-first CX hub strategy, including:
- Exclusive insights from HGS leadership on the company’s vision and the strategic role of South Africa in global CX transformation.
- A spotlight on HGS’s commitment to impact sourcing, including career development programs and community initiatives like the Portland School technology sponsorship.
HGS South Africa is a center of excellence for digital transformation. By harnessing top-tier talent, advanced AI-driven technologies, and a strong cultural affinity with global markets, HGS enables brands to deliver seamless, personalized customer experiences at scale.
“This launch event is more than just the opening of a new site—it’s a celebration of innovation, talent, and the future of customer experience,” said Carrie Ramskill, Director - TEAM HGS SOUTH AFRICA (PTY) LTD and COO, HGS UK. “With South Africa’s skilled workforce, technology-driven solutions, and our commitment to impact sourcing, we are redefining CX delivery for global brands.”
About HGS
A global leader in optimizing the customer experience lifecycle, digital transformation, business process management, and digital media ecosystem, HGS is helping its clients become more competitive every day. HGS’ core BPM business combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions. HGS’ digital media business, NXTDIGITAL (www.nxtdigital.in), is India’s premier integrated Digital Delivery Platforms Company delivering services via satellite, digital cable and broadband to over 6 million customers across 1,500 cities and towns.
Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a “globally local” approach. HGS has 18,169 employees in 10 countries, including 33 delivery centers, making a difference to some of the world’s leading brands across verticals. For the year ended March 31, 2024, HGS had total income of Rs. 5,087.8 crore (US$ 614.4 million).
Visit https://hgs.cx to learn how HGS transforms customer experiences and builds businesses for the future.